Contact the MemoHive store desk
We can answer questions about what we publish. Order, refund and shipping questions have to go to the seller — here is why, and where.
Email us at support@memohiwe.com. We aim to reply within two business days.
What we can help with
- Questions about anything published on this site
- Clarification on ingredient amounts and what the research behind them says
- Factual corrections, including from the manufacturer
- Feedback on our editorial standards
What we cannot help with
We do not process orders or payments. That means we cannot look up your order, change a delivery address, cancel a shipment, issue a refund or tell you where a parcel is — not out of reluctance, but because we have no visibility into any of it.
Where order questions go
Everything to do with an order you have placed goes to the seller, using the confirmation email you received at checkout. That email carries your order number and the seller's own support contact, and it is the fastest route to a resolution. If you cannot find it, check your spam folder first — order confirmations end up there routinely.
Refund requests
Refunds are handled entirely by the seller under the 60-day guarantee described at checkout. Contact them through your order confirmation, and do it several days before the deadline rather than on it. Our refund policy page explains how the process is described.
Medical questions
We cannot answer them and it would be irresponsible to try. We are not clinicians. MemoHive contains Rhodiola Rosea and Panax Ginseng, both of which have documented interactions with certain prescription medicines — if you want to know whether it is appropriate alongside yours, take the bottle to your doctor or pharmacist. If you are experiencing a medical emergency, contact your local emergency service immediately.
Press and corrections
Journalists and representatives of the manufacturer can reach us at the same address. Corrections are welcome and handled as described in our editorial standards.